• How Can We Help You?

When I turn it on it starts counting down from 15 and then shuts off. Why?

Please complete all the setting in “TEST” mode and then change it to “ON” mode for working. The LCD screen will count down from 15s and then shuts off to save the power and enter into detecting condition, during recording, no any button can work, any setting or operations must be done in “TEST” mode.

The camera makes some clicking sound when it’s working.

When the camera detect a critical point of brightness and darkness, the IR CUT will try to switch, please move the lens to a brightness or darkness, it will stop switching and making clicking sound.

How can I format my SD card?

Please Kindly format your SD card by going to “TEST” mode, click “MENU”-“Setting”-“Format memory card”.

The camera won’t turn on.

Please check the battery if it was installed properly in a correct way, if you want to test the camera, make sure the switch is on the “TEST” mode (center). Also check the battery if it is in a power conditioned.

The buttons are not working.

Please try to switch off again the camera and turn it on again. If the problem stays, try to Reset the camera to default factory settings.

It said SD card is Error.

Upload the SD card. Please format the SD card at the first time of use, make sure it’s unlocked. Also, make sure that the SD card is new and have enough storage available.

The image is not clear.

Please make sure that you remove the screen film protector from the factory to obtain clear images. Clean the lens with soft and dry fabrics.

I did not get any good capturing results./Too many useless images

Please check the sensitivity of your PIR sensors, as this function may responsible about capturing methods.

I can’t close the inner compartment.

Please make sure that the closing parts has no dirt or any small things blocking on it or it was not broken.

Can’t recognize by the computer.

Make sure that cable connector is working fine, no cuts and opening to avoid malfunctions.

Photos do not capture subject of interest.

There is the result of placing the camera in an environment where there is motion associated with tree branches creating motion or an area where there is high heat in the foreground and any motion from the wind. Setting a camera up over water is also a potential cause of this issue. To remedy this situation:

  1. Try moving the camera to an area that does not have any of these issues.
  2. If the camera continues to take images of no interesting subject, try placing the camera in an inside environment and aiming at a location where there is no motion.
  3. If the camera continues to show issues, please contact our customer service.

Battery life is shorter than expected.

  1. Battery life will vary with operating temperature and the number of images take over time. Typically, the camera will be able to capture several thousand images before the battery die.
  2. Check to make sure you have used new alkaline batteries.
  3. Make sure that the power switch was turned to ON position, not in the TEST mode.

Camera won’t take images.

  1. Please make sure that the SD card is not full. If the card is full, the camera will stop taking images.
  2. Check the batteries to make sure that they are new alkaline.
  3. Make sure that the camera power switch is in the ON position, not in OFF or TEST modes.
  4. If the SD card has its write protect switch in the lock position, the camera will not take images.
  5. If you have used an SD card in another device before, you might try to format the card before using.

Camera won’t power up.

  1. Make sure that you have installed at least a full set of 4 batteries in correct position.
  2. Make sure that the batteries are installed correctly, observing proper polarity.
  3. After moving the switch from OFF to TEST or ON, make sure that the switch is correctly in position to ensure the proper mode.
  4. Don’t move the switch directly from ON to TEST, always move the switch all the way down to OFF first, then back to TEST.

Still photo and/or video quality problems.

  1. Night photos or videos appear too dark.
  2. Check the battery indicator icon to see if battery power is full. The flash will stop operating near the end of the battery life.
  3. You will get the best results when the subject is within ideal flash range, on farther than 20m.
  4. Please note that when the capture number parameter is set higher than “1 photo”, or with very short interval settings, some images may appear darker than others due to the quick response and rapid re-triggering of the camera, allowing less time for the flash to fully recharge before firing again.
  5. Daytime photos or videos appear too dark.

Make sure that the camera is not aimed at the sun or other light sources during the day.

  1. Night photos ore videos appear too bright.

The subject may appear too bright at closer distances.

  1. Daytime photos or videos appear too bright.

Make sure that the camera is not aimed at the sun or other light sources during the day.

  1. Photos with the streaked subject.
  2. In some cases with low lighting conditions and fast-moving subjects, the 8MP or 12MP resolution settings may not perform as well as the 5MP setting.
  3. If you have multiple images where fast-moving subjects produce streaks on the photo, try the 5MP setting instead.
  4. Short video clips — not recording to the length set.
  5. Check to make sure that SD card is not full.
  6. Make sure that the camera has good batteries in it. Near the end of the battery life, the camera may choose to record shorter video clips to conserve power.

Date/Time Stamps not appearing on images.

Make sure that the time stamp parameter is set to “ON”

PIR Sensor LED Flashes/Doesn’t Flash.

  1. When the camera is in the TEST mode, a special LED on the front of the camera will flash when it senses motion. This is for setup purpose only and will help the user aim the camera.
  2. During use, the LED will not flash when the camera takes an image. This is to help keep the camera hidden from game.

Camera won’t retain settings.

Make sure that you have been saving the changes to any parameter settings that you made while in Setup mode, by pressing OK after changing the setting.

Moisture or Ants inside Camera.

  1. To ensure humidity or rain is kept out of the camera secure the DC in plug firmly in place.
  2. Ants can be attracted by low-level electronic vibrations, and enter through any gaps between the exterior and the interior of the camera. Make sure the DC in the plug is securely attached.

I tried all the suggestion but it doesn’t help at all.

Please contact our customer service department for help via email service@zecre.com

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